Privacy Policy

This Privacy Policy explains how personal information is collected, used, and protected by dreamvegas when you visit or use our website, services, and platforms at dreamvegas.games. It applies to all players and visitors located in Canada (CA). This policy is effective as of June 2025 and sets out your rights and our obligations under applicable privacy laws, including Canadian federal and provincial regulations, as well as industry standards specific to online gambling operations.

Who We Are

dreamvegas is operated by Caddell Limited NV (hereinafter referred to as "we," "us," or "dreamvegas"), a legal entity registered as an NV company. Our registered legal address and headquarters is located at:

Cornerstone Business Centre, Mosta MST 1180, Malta

We hold several licenses authorizing our online gambling services, including:

Malta Gaming Authority (License No. MGA/B2C/370/2017) - valid through 2025;
UK Gambling Commission (License No. 52894) - valid through 2025;
Alcohol and Gaming Commission of Ontario (AGCO) - relevant license valid through 2025.

We maintain a licensed presence and serve players under Canadian gambling regulations, specifically within Ontario.

For any questions regarding this Privacy Policy or data protection matters, you may contact our designated Data Protection Officer (DPO) or data protection department at:

Email: [email protected]
Contact Form: https://dreamvegas.games/contact
Live Chat: https://dreamvegas.games/livechat

What Personal Data We Collect

dreamvegas collects several categories of personal and technical data to provide, secure, and improve our online casino services. These include:

Personal Data: Full name, email address, telephone number, date of birth, residential address, and government-issued identification documents to verify identity (for KYC and AML purposes).
Technical Data: IP address, device information (such as browser type, operating system, screen resolution), log data including connection times and error reports.
Payment Data: Bank account information, credit/debit card details, transactional data related to deposits, withdrawals, and payment methods.
Behavioral Data: Gameplay history, betting and wagering activity, clicks, session duration, and interaction with content and promotions.
Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies which enable session management, analytics, advertising preferences, and user experience customization.

Legal Basis for Processing

We process your personal data on the following lawful grounds pursuant to applicable Canadian privacy legislation and regulatory guidance for online gambling:

User Consent: For marketing communications and certain tracking technologies, we obtain your explicit consent.
Contract Fulfillment: To create and operate your gaming account, perform transactions, process winnings, and maintain accounts in accordance with the user agreement.
Legitimate Interests: For fraud detection and prevention, game and service improvement, analytics, and maintaining the security and integrity of our platform while respecting your rights and freedoms.
Compliance with Legal Obligations: KYC (Know Your Customer), AML (Anti-Money Laundering), tax reporting, and obligations imposed by regulatory authorities such as the Alcohol and Gaming Commission of Ontario.

Purpose of Processing

dreamvegas uses personal data for the following purposes:

To provide and manage online casino gaming and betting services as requested by you;
To verify your identity and eligibility, including KYC and AML compliance checks;
To process payments securely, including deposits, withdrawals, and prize payouts;
To monitor and prevent fraud, abusive behavior, and unauthorized transactions;
To communicate with you regarding your account, service updates, and customer support;
To personalise and improve the quality of our services, website, and user experience;
To send you marketing communications and promotional offers when consent has been granted;
To perform data analytics and business reporting for service improvement and operational purposes.

Disclosure & Sharing

We may disclose your personal data to the following categories of recipients, strictly under necessary conditions and with appropriate safeguards:

Payment Partners: Banks, payment processors, and financial institutions involved in transactions and payouts.
Service Providers: Third-party companies providing IT infrastructure, customer support, data hosting, fraud prevention, data analytics, and marketing services.
Regulators and Authorities: Relevant Canadian and international regulatory bodies (e.g., AGCO, MGA) to comply with legal requirements.
Affiliates and Partners: Entities related to dreamvegas' parent company, White Hat Gaming Limited, involved in operational support.
Advertising Networks: Third parties only with your explicit consent for marketing and behavioral advertising purposes.

We require all third parties to process personal data in accordance with applicable laws and confidentiality obligations.

International Transfers

Your personal data may be transferred outside Canada to countries including Malta and the United Kingdom where dreamvegas' servers, service providers, or affiliated companies operate. We ensure that appropriate safeguards protect such international transfers, including:

Standard Contractual Clauses (SCCs) approved for data transfers by regulatory authorities;
Compliance with GDPR requirements where applicable;
Measures consistent with Canadian privacy laws to maintain a similar level of data protection.

By using dreamvegas.games, you acknowledge and agree to these international data transfers under these protections.

Data Retention

We retain different categories of personal data for periods required to fulfill the purposes described, comply with legal obligations, or as necessary for dispute resolution:

Personal Data: Retained for no longer than 5 years following account closure or last interaction, unless longer retention is needed for legal compliance or fraud prevention.
Payment and Transaction Data: Retained for a minimum of 5 years as required by financial and tax regulations.
Behavioral and Technical Data: Retained for up to 3 years or as otherwise required for service optimization and fraud detection.
Marketing Consents and Communication Records: Retained as long as consent is valid or until withdrawal.

Upon your written request, subject to verification and compliance with legal duties, we will delete your personal data where processing is no longer necessary.

Your Rights

Under applicable Canadian privacy laws, you have the following rights regarding your personal data processed by dreamvegas:

Access: You may request a copy of the personal data we hold about you;
Correction: You have the right to request correction of inaccurate or incomplete data;
Deletion: You may request deletion of your data, subject to applicable legal retention obligations;
Restriction of Processing: You can request that we limit processing in certain circumstances;
Objection: You may object to processing based on legitimate interests or marketing;
Data Portability: Where applicable, you can request the transfer of your data to another service provider in a structured, machine-readable format;
Withdrawal of Consent: You can withdraw previously given consent at any time for marketing or tracking, without affecting the legality of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with legal timeframes and verify your identity to protect your privacy.

Cookies & Tracking Technologies

dreamvegas uses cookies and similar tracking technologies to optimise website functionality, analyze usage, and deliver personalized content and advertising. The categories of cookies used include:

Session Cookies: Temporary cookies that remain only during a browser session to manage user navigation and authentication;
Persistent Cookies: Remain on your device for a set period to remember preferences, login status, and language settings;
Third-Party Cookies: Set by third parties such as analytics providers (e.g., Google Analytics) and advertising networks for measurement and marketing.

The purposes of these cookies include:

Essential functionality and user authentication;
Performance measurement and website analytics;
Advertising preferences and behavioral targeting (subject to consent).

You can manage or disable cookies via your browser settings or through our internal cookie management panel available on our website. Disabling certain cookies may affect your user experience or access to specific features.

Data Security

dreamvegas implements robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

SSL/TLS encryption securing all data transmissions between your browser and our servers;
Encryption and pseudonymization of stored sensitive data;
Access controls and authentication mechanisms limiting data access to authorized personnel only;
Regular security audits and vulnerability assessments;
Employee training programs on data protection and privacy awareness;
Incident response procedures to promptly address any data breaches in compliance with legal notification requirements.

Complaints & Contacts

If you have any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact our Data Protection Officer or privacy team at:

Email: [email protected]
Contact Form: https://dreamvegas.games/contact

We take all complaints seriously and will investigate and respond promptly. If you remain unsatisfied, you have the right to lodge a complaint with the relevant Canadian privacy supervisory authority, such as the Office of the Privacy Commissioner of Canada.

Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, business practices, or service improvements. We will notify you of material changes by posting the updated policy on the dreamvegas.games privacy page and, where appropriate, by additional communication methods such as email notifications.

The date of the last revision of this Privacy Policy is June 2025.